CyberGhost VPN »Test, experience and alternatives

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Cyber ​​Ghost VPN

11.99 EUR
6.6

Geschwindigkeit

6.5

Privacy

4.4

Features

6.5

Customer Service

6.5

Ease of use

9.0

Benefits

  • Complete in German
  • Easy usage
  • Interesting additional functions

Negative

  • Speed ​​reduced by using proxy rather
  • Data transfer to private companies and authorities according to the GTC
  • Deceptive anonymity, here is clearly exaggerated in advertising
Connections per account1
Tariff (1 month) 11.99 EUR

VPNTester_Checkliste

Is CyberGhost VPN for sure?

CyberGhost VPN is a very popular one VPNProvider in the German-speaking area, The operator is domiciled in Romania and settles through a German company (Cleverbridge). Advertising co-operations with heise.de and chip.de also announced the company in addition to a crowdfunding campaign. CyberGhost even offers a complete and permanently free VPNTariff, which is limited to slightly slower and limited server selection, but otherwise unlimited available. CyberGhost relies on a combination in its network VPNEncryption and also the use of proxy server. As a result, the vendor can provide access and identity across locations in 30 countries, as well as additional features such as: Ad blocking, tracking blocker, anti-phishing, anti-virus etc .. Since the packet contents of the users are recognized and manipulated via the proxy service. This has some advantages but also disadvantages as I will describe in the following review. My first experiences I did with the provider 2014, but since then a lot has changed technically.

Update: CyberGhost VPN Represents the operation of the free VPNServices, finalized by December 2018.

Installing CyberGost VPN and software selection.

The installation is a bit different from what happens with other providers / services, because you first create a device on the website, you choose which device it is. Then you install the software. An unincorporated device is not recognized. This is on the one hand comfortable but also has certain pitfalls, since you always have to create new devices on the website of the operator first. So you can create a maximum of 5 devices, if you want to add an extra, then you have to delete a previous one.

CyberGhost VPN Awendung
CyberGhost VPN Application:

CyberGhost VPN Apps and VPN-Zugangssoftware

The own apps and software for computer look very similar and offer a graphically very well thought-out representation of the functions. A map with the current or the selected location is always displayed. When creating a connection, even an animation changes your own location. This also helps inexperienced users to easily identify which location they are currently connected to and which IP address they are currently using. In addition, additional functions that are created via the proxy functionality can be switched on and off. The detailed graphical representation also has the disadvantage that the apps, especially on slower devices only jerky or sometimes can not respond at all.

Speeds in the network of CyberGhost

In my tests, I found out that CyberGhost uses other servers for the free tariff as for the Cyber ​​Ghost Premium rates, the servers available for free are obviously limited in bandwidth and are supposed to allow a connection, but no speed noise, accordingly, the tested bandwidth also settled on +/- 2MBit / sec. In the premium tariffs more and faster connections are used. However, these are also easily recognized by additional proxy servers. As a result, data traffic is examined during both transmission and reception. The resulting slower ping times have been easy to spot. Even a "compression" of the data offered, brought here, of course, no improvement. This helps only with longer and larger amounts of data, but not with small data packets, as they are used by online games or VoIP, etc. In sum, using all features means CyberGhost offers a reduction in bandwidth by 15-20%. That is quite a significant value and not located in the TOP area.

Protection of anonymity with CyberGhost VPN

On the one hand, CyberGhost justifies VPN the outsourcing of billing activities also in its conditions with the protection of user data:

Personal data: CyberGhost collects and uses none Personal information such as email address, name, address and payment information.

I just do not quite believe that this is the main reason for it, I think it's more of a reason for the corporate stakes and the advertising partnership that forced this step to the settlement of the company "Cleverbridge". In the regulations CyberGhost describes VPN handling user data as follows:

Log data: CyberGhost does not maintain logs that allow conclusions to be drawn about the IP address, time or content of the traffic. It should be expressly stated that we do not log the communication content, data about accessed websites or IP addresses.

CyberGhost VPN records only for statistical purposes non-personal data (such as the load on the server), which at no time can pose a threat to your anonymity. They serve only the quality improvement of the service.

This is nicely written, but since you have to manually add every device you use, other data can be read out of it, so the IP address is just a feature of how to uniquely identify the user. Because in the terms and conditions is also written by the "responsibility of the user:

You are bound by this Terms of Use, the laws and regulations, and you are responsible for their compliance. CyberGhost does not take responsibility for your activities. CyberGhost will cooperate with users of the law and at its sole discretion with public and private criminal and law enforcement authorities and entities in the event of legal violations by users.

CyberGhost reserves the right to access CyberGhost for violations of the law VPN restrict or suspend in full or in part and initiate legal action.

Well, let's look at the topic of anonymity & privacy through CyberGhost VPN once technically:

CyberGhost VPN uses rented DedicatedServer in different locations, this is also the usual way and process, like a VPNProvider expanded its network. Proxy servers are also used there to inspect the traffic of the users. I noticed that some of the sites use Google DNS services as a backup. This means that if a DNS server from CyberGhost is not available in time, then the GoogleDNS server: 8.8.8.8 or 8.8.4.4 is switched. This is not very anonymous, because it also allows user activity to be recorded by "trusted" third parties. That's a big MINUS on the anonymity scale!

In addition, all data sent or received by the user, even transmitted through SSL connections, will be broken up and examined. Thus, it is only possible to remove "tracking codes" from the data as well. Since the log files of the proxy server saved a lot of personal and evaluable data!

Interesting is also the transparent report the CyberGhost VPN has published.

I would therefore say that CyberGhost offers good protection against deliberate hackers or sniffers in the network or the Internet provider, anonymity to CyberGhost or authorities or even some companies but no question. As exaggerated CyberGhost obviously with their own information!

Customer service from CyberGhost

The provider offers all documents and software as well as the customer service completely in German, this has some advantages, as this is easier and more understandable for most users. Therefore, contact with the customer service is not really necessary. CyberGhost also talks about an 365Tage customer service, but in my test, some requests were only answered 2 days later. That should not happen, but well we are all human (most of us). Generally, however, there is a thick PLUS for easy handling even for laymen.

My summary about CyberGhost VPN

The VPN Tester rated.I find CyberGhost basically not bad, it reliably protects against many dangers that exist for ordinary users on the Internet and also creates reliable connections and identities in many countries. It is easy to use and does not need much thought at the cheap price anyway. However, I do not believe that it also protects against some co-operation with authorities or intelligence services, but since this does not seem important to everyone, I can recommend this under this condition!


Created on:02/23/2016

10 thoughts on "CyberGhost VPN »Test, Experience and Alternatives«

  1. Geschwindigkeit

    6

    Privacy

    2

    Features

    6

    Customer Service

    4

    Ease of use

    6

    The present review (Stand 34, calendar week 2016) is outdated and refers to the long outdated Cyberghost versions 5.x!

    In the meantime, the appealing geographic representation of the processes described in the test report, which optically conveyed the location of the server locations when changing the IPs, gave way to an unimaginative, purely functional Windows 10-style tile look that will delight small device owners; meanwhile it works cold on the desktop computer and takes the VPNSoftware the Designtouch, which made Cyberghost stand out from all other competing programs in its aura.

    Surely Cyberghost has spiced up the program with new features and the now expanded selection on six different application modes may fool the user, he has more ease of use, but on closer inspection you will find that in comparison to the previous version, rather less than before!

    The changes of the browser recognition of the device by the user have been abolished without substitution in the versions 6.x.
    This was until version 5.x one of the outstanding features that Cyberghost offered and distinguished from competitors.
    Now, without this recognition tool, there is no longer any indication of the extent to which personal identity protection consists of a changed bypass during Internet activities; Also, you can no longer individually with a multiple selection of an Internet address under different identities to ensure a reduction in recognition, in the automatic allocation of fictitious bypass features by the VPNOperator easily in combination with peculiarities of their own configuration in the browser can cause a fingerprint.
    Such a specification, when assigned automatically, may produce the exact opposite of what it is intended to accomplish (for example, if terms of typographic phrases in the font font are not used to refer to VPNOperators automatically use the named operating system, as used in our publishing archive and checked by Cyberghost during the surfing process!). This is all the more annoying, as the previous version with the individually customizable in vintage, operating system and version labeling offered a variability that no other VPNProgram had.

    Also in the new version, no DPI bypass is offered and enterprise applications are used at Cyberghost on behalf of German authorities with appropriate requirements, unfortunately too willing.
    With regard to the reading of entire data packets, which is still possible with the use of Cyberghost by header and data parts extraction of a complete package, others have VPNProviders take precautionary measures to make the monitoring and filtering of content impossible by allowing only the classic reading of packet headers.
    In order to operate by some names creeping advertising for any products, I have the neutrality of all (!) Known to me VPNPrograms that our net neutrality and the protection of free opinion and censorship-free data exchange are actually prepared to uphold. In contrast to Cyberghost, the following programs do not allow the so-called deep inspection of data packets (insider term: "DPI"):
    12VPN, AceVPN, AirVPN, AnonSphere, Astrill, BitVPN, BlackVPN, BolehVPN, CryptoStar, DarknetMaster, EarthVPN, FinchVPN, GoTor, IDcloak, iVPN, LiquidVPN, LogFree & Secured, MorrissonTogo, Mullvad, NoLimitVPN, NVPN, OpenVPN, PerfectPrivacy, PrivateVPN, ProxyChannel, Proxy.sh, ProxyTunnel, SafeWalk, SecureTunnel, SecureVPN.to, Seed4.me, ShellFire, SilentNetwork, SlickVPN, StrongVPN, SwissVPN, TigerVPN, TorGuard, TunnelR, Unspyable, VPN4all, VPNexpress, VPN.ac, VPNbaron, VPNDeepWeb, VPN.ht, VPN.s, VPNshield, VPNunlimited, VPN.uk, VPNuse4all, VyprVPN, Witopia.
    All of them (and probably dozens more we do not know) are in line with the Deep Packet Inspection Protection Standard, unlike the rest of the vendors that do not prevent the simultaneous reading of headers and data ... like Cyberghost.
    Although it does not say anything about the security of protecting a program as a whole, DPI protection is a prerequisite to what extent VPNOperator is willing to ensure the protection of its users / customers.
    If - as with the Romanian provider Cyberghost - then still acknowledged and confirmed in many judgments that he willingly cooperates with the authorities, it wonders why one still at all VPNProgram.

    No wonder that Cyberghost despite deficiencies has a high profile and much is used. Anyone who offers free premium access year after year in the promising software market on ComputerBild, which has only just started to boast, is fast in the lead in the industry. Only these advertising accesses have slimmed down in the meantime!

    Even the access, which offers anyone the Cyberghostnutzung for free at any time, is basically a sham!
    Contrary to the statements in the review, which dates back some time, Cyberghost has this year cut off the free choice of country and server and offers only anonymous surfing by the hour, that on closer inspection is not so anonymized sure as the provider wants to make believe. Because how else could it happen, that in the middle of the surfing process on "delicate sides" the protection suddenly no longer exists, because he turned off unnoticed in the background?

  2. Geschwindigkeit

    2.1

    Privacy

    0

    Features

    7

    Customer Service

    1.1

    Ease of use

    9

    Dear tester.
    Since I have a very bad impression of Cyberghost.
    In our community are several users with the use of this program. This is necessary in CZ where we have bad experience with snuffle services.

    In two times received user problems. Despite Cyberghost they have had datatraffic in other hands, which should not be and difficultaet with the authority of the country because politically wrong side visits. That happened in BULG and in CZ. A user now in prison for political reasons. So it is believed that the work of company Cyberghost in east territories has other priority! and not recommendable in the east of the continent (not known).
    I do not know how it is in the west. and have no experience.

    In our community we have changed to Cyberghost.

    Greetings Mirka

  3. Hello Markus,

    is after a year a change from Steganos Online Shield to Cyper Ghost VPN
    make sense?
    Both use a proxy server and for annual 29,50 Euro at Steganos this is probably superior.

    Mit freundlichen Grüßen

    Josef Pollinger

  4. Geschwindigkeit

    3

    Privacy

    0.5

    Features

    3

    Customer Service

    0.5

    Ease of use

    8.4

    @ Josef Pollinger

    Bad to answer, I tested Steganos years ago. Some time ago.

    When Cyberghost came out (not "Romania" at the time, if I remember correctly), they had all the tools you could set up comfortably. At other providers that was really complicated at that time, which browser with which settings and what for proxies and so. However, at the time I did not have much idea of ​​all that and I did not mind. At Cyberghost anyway no manual was needed, everything was there in German and uncomplicated. I was really excited.

    That's how it is today. The user interface is first-class, so no one should complain about it. If you see the competition, most of them lag behind and you need some previous knowledge. And still the functionality is topp and clear. There's the highest rating for me!

    But the rest?
    What the prescribers wrote above is already correct.
    And this finely scrawled surface also has its pitfalls!

    I do not know why you put so much value on the proxy server, Josef? But compared to Steganos Cyberghost has serious disadvantages. That already starts with the extent to which the servers are dedicated. Basically, only the roots count in the proxies. Since many can be fooled that Cyberghost offers a lot of servers. But take a closer look!
    One more thing is that IPs at Cyberghost can be easily leaked. When using RTC, the identity of the user when using Firefox or Chrome or Opera is revealed at the push of a button. By contrast, only certain settings in the firewall help. But for many, the damned firewall is the even bigger risk factor than the VPN-Software. With a top firewall, a tiny little wrong setting in the advanced user area can do more harm than an 0 / 8 / 15 firewall in default settings without any VPNBackup (the addons against tracking, unwanted advertising, and cookies do it for laymen in most cases as well) and with an additional regular LSO deletion is most of all served.
    What I mean to say that you can unfortunately go wrong with Cyberghost. The provider is the other way, but you realize, if you have a bit more on the galley in terms of "anonymity on the Internet" than a total beginner, that the great functional interface makes it comfortable, the VPNIt should be noted that this comfortable sitting back is also dangerous if you do not take into account many of the settings you need to make. In the case of WebRTC, Steganos is ahead (with automatic blocking)

    So the idea to switch from Steganos on Cyberghost, I can not quite understand, Josef. Cyberghost is neither DPI nor RTC protected, allows limited traffic to Steganos and unfortunately I had to realize that the VPNProtection with DS-Lite IPv6 ports in the Cyberghostmodi do not always work. Since then, the offered server in 30 countries can no longer top, some of which are only virtual and thus can be knocked into the bin anyway.

    VPN for little money is such a thing. That's the same as with the firewalls. There are free, they should be as good as those for which you have to lie down properly money. Allegedly. But if you then work that is not so, then it is usually too late. Depending on what you do with the use of VPNSoftware, but may depend a lot on what kind of product you are investing in how much. Should it protect you from authorities, should it not leave bots of zealous companies on the PC, do you want to obfuscate in forums or do you want a fake Daddelaccount as a player on a platform?

    And there are many small vendors for hunnert Euronen, which are far better than the good-sounding and often well-known names. And often comes out only after the purchase of the software for a long period of time out that the software is the wrong one. For example, at the price you mentioned, Josef, you did not take Connections into account. While Cyberghost offers only one access, Steganos has five. Since you can offer and sell four on the Internet, because even make at Steganos even profit. And if you look around in this aspect, then there are tens of providers, which are far cheaper or free of charge from this point of view.

    As the commentary above in the thread, the Berlin have been right, if the say, Cyberghost hats needed to give his stuff as a gift to be known. But many others VPNProviders go the much more elegant way. The sell a little more expensive equal several accesses and use the new customers as intermediaries and advertisers! And then several beneficiaries have a real first-rate (because more expensive) solution, but at the miniprice for the single connection, if they pass the other approaches cheaply to friends.

    So it's really clever, if you uptodate technologically and at the same time almost free VPN wants to use. So come in the bushes, Josef. Imagine something decent, instead of cheap stuff. Steganos and Cyberghost are basically a sauce, nothing half and nothing whole.

    greetings from Hamburg

  5. Geschwindigkeit

    0

    Privacy

    0.2

    Features

    0

    Customer Service

    0

    Ease of use

    0

    have since 1 week the * premium package * and still the problem I have when starting in * my account * - base rate and of course all the inconvenience that there is in the free version !! (very slowly, separation to 3 Sdt ....)
    have already written to the support - but have so far no solution for me ... 🙁
    maybe somebody can help me out of you ?? !!
    LG @ all

    • Hello, I have left you a message via e-mail:

      -
      Hallo,
      I have often heard this happen, unfortunately I have no solution.
      You can contact CG customer service directly at:
      http://www.cyberghostvpn.com/

      And on the left side you will find a LIVE Chat button.
      I would go there.
      -

  6. Geschwindigkeit

    7.5

    Privacy

    5.1

    Features

    5.1

    Customer Service

    10

    Ease of use

    10

    Hello Nele,

    I read your report with interest.
    I do not have the impression that internet connections are slow.
    According to Steganos this problem was solved by an update.
    I will do a speed test after your instructions.
    Would be great if you could give me comparative values ​​from other providers.

    With best regards

    Josef Pollinger

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